Last Updated: 06.2026

Refund Policy

This Refund Policy (“Policy”) explains the circumstances under which Traidx L.L.C-FZ (“Traidx”, “we”, “us”, or “our”) may provide refunds for paid services and subscriptions.

This Policy applies to any current and future paid products, subscriptions, memberships, access plans, or digital services offered by Traidx (collectively, the “Paid Services”), including but not limited to:

  • access to online platforms, dashboards or tools;

  • access to AI-based tools, analytics and news services;

  • access to trading-related information, Signals, research, analyses or educational content;

  • access to online communities, groups or channels (including any paid Telegram communities operated by Traidx);

  • any other digital content or services delivered electronically.

By purchasing or subscribing to any Paid Service, you acknowledge and agree to be bound by this Refund Policy, together with our Terms of Use, Risk Disclosure & Disclaimer, Legal Notice, and Privacy Policy.

If you do not agree with this Policy, you must not purchase or subscribe to any Paid Services.

1. Digital Services and Immediate Access

Traidx offers digital services that may be made available immediately after purchase or subscription activation, including but not limited to access to platforms, AI tools, Signals, communities, and educational content.

You acknowledge and agree that:

  • once access to a digital service has been granted or activated (for example, account activation, platform login, access to a Telegram group, delivery of Signals, or unlocking of content), the service is deemed “used” or “consumed” in whole or in part;

  • digital services cannot be “returned” in the same way as physical goods;

  • the value of the service lies in access to information, tools and communities, which may be accessed, reviewed or used immediately.

Where required by applicable law (for example, for certain consumers in the European Union), Traidx may obtain your explicit consent to the immediate commencement of digital services and your acknowledgement that you thereby lose any statutory withdrawal right (right of revocation) once the service has been fully performed or access has commenced.

2. General Refund Principle

Unless otherwise required by applicable law or explicitly stated in writing by Traidx for a specific product or promotion:

All purchases and subscription payments for Paid Services are final and non-refundable.

In particular, Traidx does not provide refunds, credits, or partial refunds merely because:

  • you did not use or fully utilize the Paid Service;

  • you did not achieve a particular financial result, profit, or performance;

  • you disagree with Signals, analyses, AI outputs, educational content, or market outcomes;

  • you are dissatisfied with the trading, investing or market performance during your subscription period;

  • you changed your mind, experienced a change in personal circumstances, or no longer wish to use the service;

  • your expectations regarding profits or performance were not met;

  • you were unable to trade or invest during the subscription period, for any reason.

You remain solely responsible for evaluating the suitability of the Paid Service for your needs before purchasing.

3. Subscriptions, Renewals and Cancellations

Certain Paid Services are provided on a subscription basis with recurring billing (e.g., monthly, quarterly or annually).

3.1. Automatic Renewals
Unless otherwise stated at the time of purchase, subscriptions will automatically renew at the end of each billing cycle at the then-current subscription price, using the payment method on file.

3.2. How to Cancel
You may cancel your subscription at any time in accordance with the cancellation instructions provided on the Platform, within your account settings, or as otherwise communicated by Traidx.

  • Cancellation takes effect at the end of the current billing period.

  • You will retain access to the Paid Service until the end of the ongoing billing cycle.

  • No refunds or partial refunds will be issued for the remaining time in the current billing period once it has started, unless required by applicable law.

3.3. Failed Payments
If your payment method fails or a payment is not successfully processed:

  • Traidx may suspend or restrict access to the Paid Service until payment is successfully completed;

  • Traidx is not obligated to extend your subscription period or provide any refund or credit for the time during which access was blocked due to non-payment.

You remain responsible for ensuring that your payment details are up to date and that your payment method is able to process subscription charges.

4. Promotional Guarantees and Special Offers

From time to time, Traidx may, at its sole discretion, offer:

  • promotional guarantees (e.g., “X days money-back guarantee” for a specific product or campaign);

  • free trial periods;

  • introductory offers;

  • discounts or other promotional conditions.

Any such guarantee, trial, or promotion:

  • applies only where explicitly stated by Traidx in writing (for example, on a specific sales page, within an order flow, or in promotional materials);

  • is subject to the specific terms and conditions set out in the respective offer;

  • may be time-limited and may be withdrawn, modified or discontinued at any time for future purchases.

If no explicit written guarantee or promotional refund condition is provided for a particular product or campaign, the general rule of no refunds under Section 2 of this Policy applies.

5. Duplicate Payments or Technical Errors

If, due to a technical or processing error, you are accidentally charged multiple times for the same Paid Service, or if a clear billing error can be demonstrated, you may contact Traidx to request a correction.

Upon verification, Traidx may, at its sole discretion:

  • issue a refund of the duplicate or erroneous charge; or

  • credit the overpaid amount towards future subscription periods or other Traidx services.

To assist us in resolving such matters, you must provide sufficient documentation (such as invoices, payment confirmations, screenshots or bank statements) that clearly show the duplicate or erroneous charge.

6. Chargebacks and Unauthorized Payments

You agree to contact Traidx first to resolve any billing issues or disputes before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider.

If you believe that an unauthorized payment has been made using your payment method:

  • you must promptly notify Traidx and your payment provider;

  • Traidx may request additional information to investigate the claim.

Traidx reserves the right to suspend or terminate accounts and access to services if fraudulent or abusive chargebacks are suspected, or if you improperly circumvent this Refund Policy by initiating unjustified payment disputes.

Nothing in this Policy limits your statutory rights to report and contest fraudulent payments with your payment provider where such rights exist under applicable law.

7. Legal Rights of Consumers

Nothing in this Refund Policy is intended to exclude, limit or restrict any rights that you may have as a consumer under mandatory applicable consumer protection laws.

If you are a consumer habitually resident in a jurisdiction that grants statutory withdrawal (cooling-off) rights or mandatory refund rights for certain types of digital services, such rights may apply to the extent required by law and cannot be waived where such waiver is not permitted.

However, you acknowledge that, to the fullest extent permitted by law:

  • your statutory withdrawal right may expire or be lost once the digital service has been fully performed or once access has started with your prior express consent and your acknowledgement of this consequence;

  • Traidx may request your express consent to the immediate provision of digital services and your acknowledgement that you thereby lose withdrawal rights where such a mechanism is recognized by law.

Where there is any conflict between this Policy and mandatory consumer protection law, the mandatory law shall prevail to the extent of the conflict.

8. No Refunds for Market Performance or Trading Outcomes

You acknowledge and agree that:

  • trading and investing involve substantial risk;

  • market outcomes are uncertain and outside the control of Traidx;

  • Signals, analyses, AI outputs, news summaries, or educational content do not guarantee any result or performance.

Traidx does not provide refunds, credits or compensation based on:

  • your trading or investment losses;

  • missed opportunities or unrealized profits;

  • changes in market conditions;

  • volatility or adverse market events;

  • your dissatisfaction with market performance during your subscription period.

Your financial decisions and their outcomes remain solely your responsibility, as further described in our Terms of Use and Risk Disclosure & Disclaimer.

9. Modifications to this Refund Policy

Traidx may update, amend, or replace this Refund Policy from time to time.

The most current version of the Policy will be published on the Traidx website or platform, with the “Last Updated” date indicated at the top. Changes become effective when posted, unless otherwise specified.

Your continued use of Paid Services after changes become effective constitutes your acceptance of the revised Policy. Where required by law, Traidx may seek your explicit consent to material changes.

10. Contact Information

If you have questions about this Refund Policy or believe that a billing error has occurred, please contact:

Traidx L.L.C-FZ
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

E-mail: support@traidx.com
Website: https://www.traidx.com